Item - 2015.AU1.16
Tracking Status
- City Council adopted this item on March 31, 2015 without amendments.
- This item was considered by the Audit Committee on February 27, 2015 and adopted without amendment. It will be considered by City Council on March 31, 2015.
AU1.16 - Service Efficiency Consultants Studies - Extent of Value for Money from Studies Has Not Been Clearly Demonstrated
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
City Council Decision
City Council on March 31, April 1 and 2, 2015, adopted the following:
1. City Council request the City Manager, in consultation with the Director, Purchasing and Materials Management, to expedite the development and implementation of a formal consultant performance evaluation process. The consultant evaluation should include both qualitative and quantitative performance measures that help evaluate the quality and practicality of deliverables, the efficiency of the consultant in managing time and resources, and the cost of work in relation to the benefits received, ensuring that any such measures align with the scope of work.
2. City Council request the City Manager, in consultation with the Director, Purchasing and Materials Management Division, to require City Agencies and Corporations to participate in the sharing of information on consultant performance with the City.
3. City Council request the City Manager to submit a final report to City Council that clearly demonstrates the overall value for money achieved from the use of consultants on the Service Efficiency Studies, such report should include a comprehensive analysis of the qualitative and quantitative effects of the Service Efficiency Studies, in particular the net financial impacts to date for all recommendations. Anticipated financial benefits and costs should also be quantified to the extent possible. City Council request the City Manager to complete the report by September 30, 2015.
4. City Council request the City Manager to forward this report to the City agencies and corporations for information.
Background Information (Committee)
https://www.toronto.ca/legdocs/mmis/2015/au/bgrd/backgroundfile-76313.pdf
Attachment 1 - Previous Auditor General Report (December 16, 2014), titled "Service Efficiency Consultants Studies - Extent of Value for Money From Studies Has Not Been Clearly Demonstrated"
https://www.toronto.ca/legdocs/mmis/2015/au/bgrd/backgroundfile-76314.pdf
Motions (City Council)
AU1.16 - Service Efficiency Consultants Studies - Extent of Value for Money from Studies Has Not Been Clearly Demonstrated
- Decision Type:
- ACTION
- Status:
- Adopted
- Wards:
- All
Committee Recommendations
The Audit Committee recommends that:
1. City Council request the City Manager, in consultation with the Director, Purchasing and Materials Management, to expedite the development and implementation of a formal consultant performance evaluation process. The consultant evaluation should include both qualitative and quantitative performance measures that help evaluate the quality and practicality of deliverables, the efficiency of the consultant in managing time and resources, and the cost of work in relation to the benefits received, ensuring that any such measures align with the scope of work.
2. City Council request the City Manager, in consultation with the Director, Purchasing and Materials Management Division, to require City Agencies and Corporations to participate in the sharing of information on consultant performance with the City.
3. City Council request the City Manager to submit a final report to City Council that clearly demonstrates the overall value for money achieved from the use of consultants on the Service Efficiency Studies. Such report should include a comprehensive analysis of the qualitative and quantitative effects of the Service Efficiency Studies, in particular the net financial impacts to date for all recommendations. Anticipated financial benefits and costs should also be quantified to the extent possible. This report be completed by September 30, 2015.
4. City Council request the City Manager to forward this report to the City agencies and corporations for information.
Origin
Summary
This report provides information related to the results of the Auditor General’s 2014 audit of the use of service efficiency consultants which was included in the 2014 Audit Work Plan and a January 2015 Budget Committee request related to the implementation status of the KPMG City of Toronto - Shared Services Efficiency Study.
Auditor General’s 2014 Review of the Use of Service Efficiency Study Consultants
The Auditor General’s 2014 Audit Work Plan included a review of the use of consultants on Service Efficiency Studies. The overall objective of this audit was to determine whether the City received value for money from the Service Efficiency Studies. The audit also examined whether the consultant deliverables met the stated expectations of quality, price and timeliness.
Attachment 1 includes a cover report and the audit report prepared and signed by the previous Auditor General as well as management’s response to the recommendations contained in the report.
Management agrees with the four recommendations made in the report.
Request for Information – January 29, 2015
At the January 29, 2015 Budget Committee meeting, the Auditor General was requested to provide a status update on the implementation of recommendations related to the shared services initiative. One of the 22 consultant reports reviewed during this project related to shared services. This report provides information related to the City Shared Services Project and consultant’s shared service recommendations. The Auditor General included a project to monitor the progress of the City Shared Service Project in her 2015 Work Plan.
Background Information
https://www.toronto.ca/legdocs/mmis/2015/au/bgrd/backgroundfile-76313.pdf
Attachment 1 - Previous Auditor General Report (December 16, 2014), titled "Service Efficiency Consultants Studies - Extent of Value for Money From Studies Has Not Been Clearly Demonstrated"
https://www.toronto.ca/legdocs/mmis/2015/au/bgrd/backgroundfile-76314.pdf