Item - 2012.CC23.2

Tracking Status

  • City Council adopted this item on May 8, 2012 with amendments.

CC23.2 - An Investigation into the Provision of Emergency Human Services following the 200 Wellesley Street Fire

Decision Type:
ACTION
Status:
Amended
Wards:
All

City Council Decision

1.         City Council on May 8 and 9, 2012, adopted the recommendations contained in the Investigation Report (May 1, 2012) from the Ombudsman, headed “An Investigation into the Provision of Emergency Human Services following the 200 Wellesley Street Fire”.

 

Recommendations contained in the Ombudsman's Investigation Report:

 

"Taking into account all of the evidence gathered through this investigation, I make the following recommendations:

 

1.         That directives be established documenting the role of the Office of Emergency Management and the Emergency Planning Unit in emergencies.

 

2.         That the City Manager confirm the Incident Commander is the single point of decision-making authority for emergency human services responses or provide an alternative.

 

3.         That the City Manager ensure a senior manager is available to act as a liaison with elected officials during emergencies.

 

4.         That a protocol be established for future emergencies regarding inter-divisional communications for staff responders.

 

5.         That a single system of record keeping be established to transmit key information between shifts and that this be done in accordance with the City Clerk's "Responsible Record-Keeping Directive" of August 22, 2011.

 

6.         That the Emergency Planning Unit develop a Policies and Procedures Manual, and appropriate information for divisional responders.

 

7.         That the Vulnerable Populations Protocol be finalized in consultation with relevant expertise such as the Centre for Addictions and Mental Health.

 

8.         That recommendations 1-7 be completed no later than December 1, 2012.

 

9.         That the City Manager establish partnerships with external agencies to handle in-kind donations for future emergencies.

 

10.       That the City Manager ensure all staff responders are aware of the City's Emergency Plan and are adequately trained in emergency human services.

 

11.       That recommendations 9 and 10 be completed no later than June 30, 2013.

 

12.       That evacuees displaced by emergencies be provided with timely and accurate information to the extent possible.

 

13.      That debriefs and lessons learned be done in a coordinated and timely manner.

 

14.       That the City Manager ensure senior public servants respond in a timely way to Ombudsman requests and hold them to the standards set out in his August 4, 2011 directive.

 

15.       That all draft protocols and documents referenced in recommendations 1 through 7 be provided to my office for review prior to finalizing them."

 

2.         City Council request the City Manager to report back to Council in the Fall of 2012 on the implementation of the recommendations contained in the Investigation Report (May 1, 2012) from the Ombudsman.

 

3.         City Council request the City Manager to conduct a full review of the Emergency Human Services Policy and include in his report on the 200 Wellesley Street Fire, any recommendations for changes to the Policy based on this review.

 

4.         City Council authorize the City Manager to direct all Agencies and Corporations to comply with the City of Toronto Emergency Plan and Protocols; and further, in any emergency human response, the Incident Commander is the single point of decision-making authority pursuant to the 2010 Council Emergency Human Services Policy.

 

5.         City Council request the heads of all Agencies and Corporations to ensure that all requests for information from the Ombudsman are responded to within a reasonable time frame to support the Ombudsman's investigations.

 

6.         City Council request the Ombudsman to:

 

a.         review reports and evaluations from previous emergency human responses for Sunrise Propane, the Queen Street fire and Secord Avenue; and

 

b.         report back to Council on the degree of implementation of previous reports with appropriate recommendations.

 

7.         City Council request the Ombudsman to report back to Council on the status of implementation of the recommendations in the Investigation Report on the 200 Wellesley Street Fire at the first Council meeting following approval of the 2013 Operating Budget.

 

8.         City Council forward a copy of the Ombudsman's report to the Toronto Community Housing Corporation Board.

Background Information (City Council)

(May 1, 2012) Covering report from the Ombudsman, submitting an Investigation Report, headed "An Investigation into the Provision of Emergency Human Services following the 200 Wellesley Street Fire" (CC23.2)
https://www.toronto.ca/legdocs/mmis/2012/cc/bgrd/backgroundfile-46888.pdf
(May 1, 2012) Investigation Report from the Ombudsman, headed "An Investigation into the Provision of Emergency Human Services' following the 200 Wellesley Street Fire"
https://www.toronto.ca/legdocs/mmis/2012/cc/bgrd/backgroundfile-46902.pdf
(May 4, 2012) Memorandum from the City Manager on the Ombudsman's Investigation respecting the fire at 200 Wellesley Street East (CC23.2a)
https://www.toronto.ca/legdocs/mmis/2012/cc/bgrd/backgroundfile-47086.pdf
(April 27, 2012) Letter from the City Manager, addressed to the Ombudsman, regarding the Ombudsman's Investigation of the fire at 200 Wellesley Street East
https://www.toronto.ca/legdocs/mmis/2012/cc/bgrd/backgroundfile-47087.pdf

Motions (City Council)

1a - Motion to Amend Item (Additional) moved by Councillor Pam McConnell (Carried)

City Council request the City Manager to report back to Council on the implementation of the recommendations in the fall of 2012.

Vote (Amend Item (Additional)) May-09-2012 4:09 PM

Result: Carried Majority Required - CC23.2 - McConnell - motion 1a
Total members that voted Yes: 36 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 9 Members that were absent are Michelle Berardinetti, Vincent Crisanti, Rob Ford, Mary Fragedakis, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, Anthony Perruzza, David Shiner

1b - Motion to Amend Item (Additional) moved by Councillor Pam McConnell (Carried)

City Council authorize the City Manager to direct all Agencies and Corporations to comply with the City of Toronto Emergency Plan and Protocols; and further, in any emergency human response, the Incident Commander is the single point of decision-making authority pursuant to the 2010 Council Emergency Human Services Policy.

Vote (Amend Item (Additional)) May-09-2012 4:10 PM

Result: Carried Majority Required - CC23.2 - McConnell - motion 1b
Total members that voted Yes: 36 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, James Pasternak, Gord Perks, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 1 Members that voted No are John Parker
Total members that were Absent: 8 Members that were absent are Michelle Berardinetti, Vincent Crisanti, Rob Ford, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, Anthony Perruzza, David Shiner

2 - Motion to Amend Item (Additional) moved by Councillor Josh Matlow (Carried)

That City Council request the heads of all Agencies and Corporations to ensure that all requests for information from the Ombudsman are responded to within a reasonable time frame to support the Ombudsman's investigations.

Vote (Amend Item (Additional)) May-09-2012 4:11 PM

Result: Carried Majority Required - CC23.2 - Matlow - motion 2
Total members that voted Yes: 39 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 6 Members that were absent are Michelle Berardinetti, Vincent Crisanti, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, David Shiner

3 - Motion to Amend Item (Additional) moved by Councillor Frances Nunziata (Carried)

City Council forward a copy of the Ombudsman's report to the Toronto Community Housing Corporation Board.

Vote (Amend Item (Additional)) May-09-2012 4:12 PM

Result: Carried Majority Required - CC23.2 - Nunziata - motion 3
Total members that voted Yes: 39 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 6 Members that were absent are Michelle Berardinetti, Vincent Crisanti, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, David Shiner

4 - Motion to Amend Item (Additional) moved by Councillor Adam Vaughan (Carried)

That City Council request the Ombudsman to report back to Council on the status of implementation of the recommendations in the report at the first Council meeting following approval of the 2013 Operating Budget.

Vote (Amend Item (Additional)) May-09-2012 4:13 PM

Result: Carried Majority Required - CC23.2 - Vaughan - motion 4
Total members that voted Yes: 39 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 6 Members that were absent are Michelle Berardinetti, Vincent Crisanti, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, David Shiner

5 - Motion to Amend Item (Additional) moved by Councillor Joe Mihevc (Carried)

That City Council request the Ombudsman to:

 

a.         review reports and evaluations from previous emergency human responses for Sunrise Propane, the Queen Street fire and Secord Avenue;

 

b.         report back to Council on the degree of implementation of previous reports with appropriate recommendations.

Vote (Amend Item (Additional)) May-09-2012 4:14 PM

Result: Carried Majority Required - CC23.2 - Mihevc - motion 5
Total members that voted Yes: 38 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Vincent Crisanti, Janet Davis, Glenn De Baeremaeker, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 2 Members that voted No are Mike Del Grande, Norman Kelly
Total members that were Absent: 5 Members that were absent are Michelle Berardinetti, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, David Shiner

6 - Motion to Amend Item (Additional) moved by Councillor Janet Davis (Carried)

That City Council request the City Manager to conduct a full review of the Emergency Human Services Policy and include in his report on the 200 Wellesley Street Fire any recommendations for changes to the Policy based on this review.

Vote (Amend Item (Additional)) May-09-2012 4:15 PM

Result: Carried Majority Required - CC23.2 - Davis - motion 6
Total members that voted Yes: 40 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Vincent Crisanti, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 5 Members that were absent are Michelle Berardinetti, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, David Shiner

Motion to Adopt Item as Amended (Carried)

Vote (Adopt Item as Amended) May-09-2012 4:16 PM

Result: Carried Majority Required - CC23.2 - Adopt the item as amended
Total members that voted Yes: 40 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Vincent Crisanti, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Norman Kelly, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, Karen Stintz, Michael Thompson, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 5 Members that were absent are Michelle Berardinetti, Giorgio Mammoliti, Denzil Minnan-Wong, Ron Moeser, David Shiner

a - Motion to Extend Speaking Time (Carried)

Speaker Nunziata proposed that Councillor McConnell's speaking time be extended so that she could complete her remarks.

Vote (Extend Speaking Time) May-09-2012 11:50 AM

Result: Carried Majority Required - CC23.2 - Extend Councillor McConnell speaking time
Total members that voted Yes: 25 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Raymond Cho, Josh Colle, Frank Di Giorgio, Sarah Doucette, Paula Fletcher, Mary Fragedakis, Doug Holyday, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Anthony Perruzza, Karen Stintz, Adam Vaughan, Kristyn Wong-Tam
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 20 Members that were absent are Michelle Berardinetti, Shelley Carroll, Gary Crawford, Vincent Crisanti, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, John Filion, Doug Ford, Rob Ford, Mark Grimes, Norman Kelly, Giorgio Mammoliti, Joe Mihevc, Peter Milczyn, Denzil Minnan-Wong, Ron Moeser, Jaye Robinson, David Shiner, Michael Thompson

b - Motion to Extend Speaking Time (Carried)

Speaker Nunziata proposed that Councillor Davis' speaking time be extended so that she could complete her remarks.

Vote (Extend Speaking Time) May-09-2012 3:46 PM

Result: Carried Majority Required - CC23.2 - Extend Councillor Davis' speaking time
Total members that voted Yes: 23 Members that voted Yes are Paul Ainslie, Maria Augimeri, Shelley Carroll, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Frank Di Giorgio, Sarah Doucette, John Filion, Doug Holyday, Norman Kelly, Chin Lee, Gloria Lindsay Luby, Pam McConnell, Joe Mihevc, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Karen Stintz, Michael Thompson
Total members that voted No: 0 Members that voted No are
Total members that were Absent: 22 Members that were absent are Ana Bail„o, Michelle Berardinetti, Raymond Cho, Vincent Crisanti, Mike Del Grande, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Mike Layton, Giorgio Mammoliti, Josh Matlow, Mary-Margaret McMahon, Peter Milczyn, Denzil Minnan-Wong, Ron Moeser, Anthony Perruzza, Jaye Robinson, David Shiner, Adam Vaughan, Kristyn Wong-Tam

c - Motion to Extend Speaking Time (Carried)

Speaker Nunziata proposed that Councillor Palacio's speaking time be extended so that he could complete his remarks.

Vote (Extend Speaking Time) May-09-2012 3:57 PM

Result: Carried Majority Required - CC23.2 - Extend Councillor Palacio's speaking time
Total members that voted Yes: 24 Members that voted Yes are Paul Ainslie, Maria Augimeri, Shelley Carroll, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Sarah Doucette, John Filion, Doug Holyday, Norman Kelly, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Joe Mihevc, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Karen Stintz, Adam Vaughan
Total members that voted No: 1 Members that voted No are Mark Grimes
Total members that were Absent: 20 Members that were absent are Ana Bail„o, Michelle Berardinetti, Raymond Cho, Vincent Crisanti, Frank Di Giorgio, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mike Layton, Giorgio Mammoliti, Mary-Margaret McMahon, Peter Milczyn, Denzil Minnan-Wong, Ron Moeser, Anthony Perruzza, Jaye Robinson, David Shiner, Michael Thompson, Kristyn Wong-Tam

d - Motion to Extend Speaking Time (Carried)

Speaker Nunziata proposed that Councillor Carroll's speaking time be extended so that she could complete her remarks.

Vote (Extend Speaking Time) May-09-2012 4:04 PM

Result: Carried Majority Required - CC23.2 - Extend Councillor Carroll's speaking time
Total members that voted Yes: 28 Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bail„o, Shelley Carroll, Raymond Cho, Josh Colle, Gary Crawford, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, John Filion, Paula Fletcher, Doug Holyday, Norman Kelly, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Joe Mihevc, Peter Milczyn, Frances Nunziata (Chair), Cesar Palacio, John Parker, James Pasternak, Gord Perks, Karen Stintz, Michael Thompson, Kristyn Wong-Tam
Total members that voted No: 2 Members that voted No are Mark Grimes, Adam Vaughan
Total members that were Absent: 15 Members that were absent are Michelle Berardinetti, Vincent Crisanti, Janet Davis, Glenn De Baeremaeker, Doug Ford, Rob Ford, Mary Fragedakis, Mike Layton, Giorgio Mammoliti, Mary-Margaret McMahon, Denzil Minnan-Wong, Ron Moeser, Anthony Perruzza, Jaye Robinson, David Shiner
Source: Toronto City Clerk at www.toronto.ca/council