Item - 2012.CC22.5
Tracking Status
- City Council adopted this item on April 10, 2012 with amendments.
CC22.5 - 'Water Works' - An Investigation into Water Billing, Metering and Customer Service
- Decision Type:
- ACTION
- Status:
- Amended
- Wards:
- All
City Council Decision
City Council on April 10 and 11, 2012, adopted the following:
1. City Council adopt the recommendations contained in the investigation report (April 3, 2012) from the Ombudsman including but not limited to amending Chapter 849 of the Toronto Municipal Code to establish the authority by which Revenue Services may have the discretion on a case-by-case basis, based on established criteria, to adjust the water account of a customer who has experienced a sudden large increase not explained by a meter test or leak check.
2. City Council direct the City Manager to report to June 6, 2012 meeting of City Council, with the process, criteria and Municipal Code amendments that will provide the authority and discretion to Revenue Services to adjust water accounts as recommended in the Ombudsman's Investigation Report (April 3, 2012).
3. City Council direct the City Manager to examine the cases identified in the Ombudsman's Investigation Report (April 3, 2012), prior to the proposed by-law amendments being considered by Council, to identify whether they meet the proposed criteria, and whether adjustments to these water accounts could be made, subject to enactment of the by-law amendment.
Background Information (City Council)
https://www.toronto.ca/legdocs/mmis/2012/cc/bgrd/backgroundfile-46328.pdf
(April 3, 2012) Investigation Report from the Ombudsman, headed "'Water Works’ - An Investigation into Water Billing, Metering and Customer Service"
https://www.toronto.ca/legdocs/mmis/2012/cc/bgrd/backgroundfile-46329.pdf
Motions (City Council)
That:
1. City Council direct the City Manager to report to June 6, 2012 meeting of City Council, with the process, criteria and Municipal Code amendments that will provide the authority and discretion to Revenue Services to adjust water accounts as recommended in the Ombudsman's Report.
2. City Council direct the City Manager to examine the cases identified in the Ombudsman's Report, prior to the proposed by-law amendments being considered by Council, to identify whether they meet the proposed criteria, and whether adjustments to their water accounts could be made, subject to enactment of the by-law amendment.
Vote (Amend Item (Additional)) Apr-11-2012 3:05 PM
| Result: Carried | Majority Required - CC22.5 - Davis - motion 1 |
|---|---|
| Total members that voted Yes: 33 | Members that voted Yes are Maria Augimeri, Ana Bailăo, Raymond Cho, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Denzil Minnan-Wong, Frances Nunziata (Chair), Cesar Palacio, James Pasternak, Gord Perks, Anthony Perruzza, Jaye Robinson, David Shiner, Adam Vaughan |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 12 | Members that were absent are Paul Ainslie, Michelle Berardinetti, Shelley Carroll, Vincent Crisanti, John Filion, Norman Kelly, Giorgio Mammoliti, Ron Moeser, John Parker, Karen Stintz, Michael Thompson, Kristyn Wong-Tam |
Vote (Adopt Item as Amended) Apr-11-2012 3:06 PM
| Result: Carried | Majority Required - C22.5 - Adopt the item as amended |
|---|---|
| Total members that voted Yes: 33 | Members that voted Yes are Paul Ainslie, Maria Augimeri, Ana Bailăo, Raymond Cho, Josh Colle, Gary Crawford, Janet Davis, Glenn De Baeremaeker, Mike Del Grande, Frank Di Giorgio, Sarah Doucette, Paula Fletcher, Doug Ford, Rob Ford, Mary Fragedakis, Mark Grimes, Doug Holyday, Mike Layton, Chin Lee, Gloria Lindsay Luby, Josh Matlow, Pam McConnell, Mary-Margaret McMahon, Joe Mihevc, Peter Milczyn, Denzil Minnan-Wong, Frances Nunziata (Chair), Cesar Palacio, James Pasternak, Gord Perks, Anthony Perruzza, David Shiner, Adam Vaughan |
| Total members that voted No: 0 | Members that voted No are |
| Total members that were Absent: 12 | Members that were absent are Michelle Berardinetti, Shelley Carroll, Vincent Crisanti, John Filion, Norman Kelly, Giorgio Mammoliti, Ron Moeser, John Parker, Jaye Robinson, Karen Stintz, Michael Thompson, Kristyn Wong-Tam |