Government Management Committee

Meeting No.:
6 (Special)
Merle MacDonald, Committee Administrator
Meeting Date:
Tuesday, July 26, 2011

Start Time:
9:30 AM
Committee Room 1, City Hall
Councillor Paul Ainslie

Government Management Committee

Councillor Paul Ainslie, Chair

Councillor Vincent Crisanti, Vice Chair

Councillor Doug Ford

Councillor John Filion

Councillor Pam McConnell

Councillor Jaye Robinson


Members of Council and Staff:  Please keep this agenda and the accompanying material until the City Council meeting dealing with these matters has ended.


Special Assistance for Members of the Public:  City staff can arrange for special assistance with some advance notice. If you need special assistance, please call 416-392-1147, TTY 416-338-0889 or e-mail


Closed Meeting Requirements:  If the Government Management Committee wants to meet in closed session (privately), a member of the Committee must make a motion to do so and give the reason why the Committee has to meet privately (City of Toronto Act, 2006)


Notice to people writing or making a presentation to the Committee:  The City of Toronto Act, 2006 and the City of Toronto Municipal Code authorize the City of Toronto to collect any personal information in your communication or presentation to City Council or its committees. The City collects this information to enable it to make informed decisions on the relevant issue(s). If you are submitting letters, faxes, e-mails, presentations or other communications to the City, you should be aware that your name and the fact that you communicated with the City will become part of the public record and will appear on the City’s website. The City will also make your communication and any personal information in it - such as your postal address, telephone number or e-mail address - available to the public, unless you expressly request the City to remove it.


The City makes a video record of committee and community council meetings. If you make a presentation to a committee or community council, the City will be video-recording you and City staff may make the video record available to the public.


If you want to learn more about why and how the City collects your information, write to the City Clerk's Office, City Hall, 100 Queen Street West, Toronto ON M5H 2N2 or call 416-392-1147.

This agenda and any supplementary materials submitted to the City Clerk can be found online at Visit the website for access to all agendas, reports, decisions and minutes of City Council and its committees.


Declarations of Interest under the Municipal Conflict of Interest Act


Speakers/Presentations – A complete list will be distributed at the meeting.




GM6.1 - Core Service Review

Consideration Type:


(July 19, 2011) Report from from the City Manager


The City Manager recommends that:


1.         The Government Management Committee consider the List of Opportunities identified in Appendix A, Part 2 of the report, Core Service Review, as part of meeting the 2012 budget reduction targets and make recommendations to the Executive Committee for its September 19, 2011 meeting.


2.         The Government Management Committee request the City Manager to review the List of Opportunities to ensure service efficiencies are maximized to meet the 2012 budget targets and multi-year service and financial planning objectives and report directly to Executive Committee for its September 19, 2011 meeting.



The purpose of this report is to transmit the Core Service Review Summary and Service Profiles prepared by KPMG LLP and the results of the public consultation, for consideration by Standing Committees at special meetings scheduled between July 18, 2011 and July 28, 2011.  Service Profiles of the City's governance functions and the City's agencies will be considered by Executive Committee on July 28, 2011.  The City Manager will report further on the Core Service Review to the Executive Committee at its September 19, 2011 meeting, including providing comments on recommendations coming forward from the Special Standing Committee meetings.


The Service Review Program includes: a Core Service Review that examines which services the City should be delivering, Service Efficiency Studies that examine service levels and how specific City services are delivered to ensure the most efficient and cost-effective service delivery, and a User Fee Review that examines all user fees currently in place to determine the extent to which they are fair and collect the full cost of providing the service.


The Service Review Program is being undertaken in 2011 in preparation for the 2012 Budget Process.  In 2011, the City will set the foundation for its services and service levels to establish the basis for multi-year planning and service delivery to meet its budgetary objectives in 2012 and beyond.

Financial Impact


The City is facing difficult decisions in 2012 and future years to meet its budget challenges. The City currently has a 2012 beginning operating spending pressure estimated at $774 million. The annual stabilization of one-time short term sources of funding must be replaced with expenditure reductions to ensure a long-term sustainable operating budget for the City of Toronto. 


The Core Service Review is intended to align City services and service levels within the context of the 2012 Operating Budget.  The Core Service Review opportunities identified by KPMG LLP along with the User Fee Review and Service Efficiency Studies are tools to assist in meeting the 2012 budget challenges. 


The Deputy City Manager/Chief Financial Officer has reviewed this report and agrees with the financial impact information.

Background Information

(July 19, 2011) Staff Report - Core Service Review
(July 7, 2011) Appendix A, Part 1 - KPMG Final Report to the City Manager
(July 19, 2011) Appendix A, Part 2 - KPMG Standing Committee Summary, Government Management Committee
(July 19, 2011) Appendix B - Core Service Review, Public Consultation
(July 26, 2011) Presentation from the City Manager on the Service Review Program: Core Service Review
(July 26, 2011) Presentation from KPMG on City Toronto Core Service Project


(June 30, 2011) E-mail from Steven Wood, Executive Committee, People Plan Toronto (PPT) (GM.Main.GM6.1.1)
(July 18, 2011) E-mail from Rick Jamieson (GM.New.GM6.1.2)
(July 22, 2011) E-mail from Amy Cameron (GM.New.GM6.1.3)
(July 26, 2011) Letter from Ann Dembinski, President, Canadian Union of Public Employees, Local 79, re 311 (GM.New.GM6.1.4)
(July 26, 2011) Letter from Ann Dembinski, President, Canadian Union of Public Employees, Local 79, re Facilities and Real Estate, Facilities Management - Custodial Care, Finance and Administration and 311 (GM.New.GM6.1.5)
(July 26, 2011) Letter from Ann Dembinski, President, Canadian Union of Public Employees, Local 79, re Facilities and Real Estate - Custodial Care (GM.New.GM6.1.6)
(July 26, 2011) Submission from Andy Manahan, Residential and Civil Construction Alliance of Ontario (RCCAO) (GM.New.GM6.1.7)
(July 26, 2011) Submission from Trish O'Brien and Chris Idrovo, CUPE Local 79 (GM.New.GM6.1.8)
Source: Toronto City Clerk at