Agenda

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Declarations of Interest under the Municipal Conflict of Interest Act

Confirmation of Minutes - April 7, 2025

Speakers/Presentations - The speakers list will be posted online at 8:30 a.m. on May 12, 2025.

Communications/Reports

The Executive Director, Finance Shared Services, recommends that:  

1.  The General Government Committee approve the apportionment of property taxes in the amounts identified in Appendix A and B, under the columns titled “Apportioned Tax” and “Apportioned Phase-in / Capping”.

This report deals with 3 apportionment applications made by or to the Treasurer pursuant to Section 322 of the City of Toronto Act. Under this section, the Council is authorized to recover unpaid property taxes on land that has been severed and therefore no longer exists by apportioning those outstanding taxes onto the newly- created parcels that arise from the severance. 

The legislation requires that Council make its decision after holding a public meeting, at which applicants and / or property owners may appear or make representations regarding the apportionment application. Council has delegated authority to hear and make final decisions in respect of these matters to the General Government Committee.

Staff have mailed Notices of Hearing to affected taxpayers advising of the upcoming May 12, 2025, General Government Committee Hearing.

Appendix A and B identify that $43,147 (as of March 12, 2025) in late payment charges (penalty and interest) have been levied and form part of the unpaid taxes that the applicants seek to apportion.

This amount, and late payment charges that will be levied until the applications are decided, will be written off. City Council has granted authority for these write-offs to the Director, Revenue Services. Funding for the write-off of the interest / penalty amount is provided for in the City's Non-Program 2025 Operating Budget under the Tax Penalties Account.

With the exception of the write-off of late payment charges, the apportionment of the unpaid taxes has no financial impact on the City of Toronto and secures the City's revenues.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The Executive Director, Finance Shared Services recommends that:  

1. The General Government Committee approve the individual tax appeal applications made pursuant to Section 323 of the City of Toronto Act, 2006, resulting in tax reductions (excluding phase-in / capping amounts) in the amounts identified in Appendix A.

2. The General Government Committee approve the individual tax appeal applications made pursuant to Section 325 of the City of Toronto Act, 2006 resulting in tax reductions (excluding phase-in / capping amounts) in the amounts identified in Appendix B.

This report deals with tax appeal applications made to the Treasurer pursuant to Sections 323, 324, and 325 of the City of Toronto Act, 2006. Section 323 permits Council to cancel, reduce or refund taxes in cases when, during the year, a property undergoes changes such as when it is destroyed by fire or demolished, becomes exempt from taxation, or is reclassified due to a change in use. Section 324 permits Council to cancel, reduce or refund all or part of a payment in lieu of taxes for properties that are exempt from taxation in the circumstances described in subsection 323(1) with necessary modifications. Under Section 325 of the City of Toronto Act, 2006, taxpayers can request a cancellation, reduction, or refund of taxes when an error in the assessment roll is identified which results in an overcharge.

The legislation requires Council to make its decision after holding a public meeting at which the applicants and / or property owners may express any concerns. Council has delegated authority to hear and make final decisions in respect of these matters to the General Government Committee.

Staff have mailed Notices of Hearing to affected taxpayers or property owners advising of the General Government Committee's upcoming meeting and consideration of this staff report.

The financial impact of approving the individual tax appeal applications (excluding phase-in / capping adjustments), as identified in the attached Appendices A and B, is summarized in Table 1 below.

Financial Impacts of Tax Appeals

Table 1 - Tax Appeals Summary

For tax cancellation, reduction or refund, funding for the City’s share of $958,551 is available in the 2025 Operating Budget for Non-Program. The education share of $555,519 will be recovered from the province / school boards, and the Business Improvement Area reduction of $28,334 will be funded from the respective Business Improvement Area provision.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The General Manager, Toronto Shelter and Support Services, and the Chief Procurement Officer recommend that:

1. City Council, in accordance Municipal Code Chapter 195, Purchasing, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five-year commitment limit for each vendor under Article 7, Section 195-7.3(D) of the Purchasing By-law or exceeds the threshold of $500,000 Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code Chapter 71, Financial Control, Section 71-11.1, grant authority to enter into the necessary amending agreements on terms and conditions satisfactory to the General Manager, Toronto Shelter and Support Services, and in a form satisfactory to the City Solicitor to increase the value and extend the term, of the Non-Competitive Contract Number 47023030 with A Supreme Nursing and Home Care Services Inc. for nursing services by an amount of $100,000 net of all applicable taxes and charges ($101,760 net of Harmonized Sales Tax recoveries), increasing the contract value from $800,000 net of all applicable taxes and charges ($814,080 net of Harmonized Sales Tax recoveries) to $900,000 net of all applicable taxes and charges ($915,840 net of Harmonized Sales Tax recoveries) and extending the term to April 30, 2026. Extending the term of this contract to April 30, 2026 will extend the contract beyond the allowable five-year term.

The purpose of this report is to seek authority from City Council to amend Non-Competitive Contract 47023030 with A Supreme Nursing and Home Care Services Inc., for nursing services by increasing the overall value in the amount of $100,000 net of all applicable taxes and charges ($101,760 net of Harmonized Sales Tax recoveries), increasing the contract value from $800,000 net of all applicable taxes and charges ($814,080 net of Harmonized Sales Tax recoveries) to $900,000 net of all applicable taxes and charges ($915,840 net of Harmonized Sales Tax recoveries) and extending the term to April 30, 2026. Extending the term of this contract to April 30, 2026 will extend the contract beyond the allowable five-year term.

This contract amendment will allow nursing services in directly operated shelters to continue while a new competitive procurement process for nursing services is completed. The estimated completion date for the competitive procurement process is the fourth quarter of 2025. Toronto Shelter and Support Services is in the process of hiring a complement of nursing staff, but challenges with staff retention requires that contract nursing services must remain available.

The requested amendment increases the overall value of the Non-Competitive Contract 4702303 with A Supreme Nursing and Home Care Services Inc. for nursing services by $100,000 net of all applicable taxes and charges ($101,760 net of Harmonized Sales Tax recoveries). The amendment will increase the overall contract value from $800,000 net of all applicable taxes and charges ($814,080 net of Harmonized Sales Tax recoveries) to $900,000 net of all applicable taxes and charges ($915,840 net of Harmonized Sales Tax recoveries).

Funding in the amount of $50,880 net of Harmonized Sales Tax recoveries is included in the 2025 Operating Budget for Toronto Shelter and Support Services and additional funding will be included in the 2026 Operating Budget Submission. See Table 1 for additional funding details.

The target value of all blanket contracts is non-committed and will be expensed at time of commitment to allow the City to continue to pay the vendor.

Table 1: Financial Impact, Net of Harmonized Sales Tax Recoveries

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the information as presented in the Financial Impact Section.

The General Manager, Parks and Recreation, and the Chief Procurement Officer recommend that:

1. The General Government Committee, in accordance with section 71-11.1C of the City of Toronto Municipal Code Chapter 71 (Financial Control Bylaw), grant authority to amend Blanket Contract number 47025662 issued to Avron Foods Limited, for the supply and delivery of snack foods for the expanded Afterschool Recreation Care program and the new CampTO child nutrition snack program for Parks and Recreation, increasing the overall value of the contract by $3,288,104 net of all applicable taxes and charges ($3,345,975 net of Harmonized Sales Tax recoveries), and revising the current contract order value from $929,148 net of all applicable taxes and charges ($945,501 net of Harmonized Sales Tax recoveries) to $4,217,252 net of all applicable taxes and charges ($4,291,476 net of Harmonized Sales Tax recoveries).

The purpose of this report is to request authority to amend the value of Blanket Contract Number 47025662 issued to Avron Foods Limited for the supply and delivery of snack foods for the Afterschool Recreation Care Programs and CampTO Nutrition Program for Parks and Recreation. The total amendment being requested is for an additional $3,288,104 net of all applicable taxes and charges ($3,345,975 net of Harmonized Sales Tax recoveries), revising the current contract value from $929,148 net of all applicable taxes and charges ($945,501 net of Harmonized Sales Tax recoveries) to $4,217,252 net of all applicable taxes and charges ($4,291,476 net of Harmonized Sales Tax recoveries).

The amendment for Avron Foods Limited is required to accommodate additional costs associated with the valuation assessment for the Afterschool Recreation Care program. In addition, the 2025 operating budget included an expansion of the Afterschool Recreation Care program to 200 additional children and the Mayor’s initiative to introduce a mid-morning snack program for approximately 56,000 participants at 90 City of Toronto CampTO locations starting this summer.

The total value of the requested amendment to Blanket Contract number 47025662 is$3,288,104 net of all applicable taxes and charges ($3,345,975 net of Harmonized Sales Tax recoveries), revising the current contract order value from $929,148 net of all applicable taxes and charges ($945,501 net of Harmonized Sales Tax recoveries) to $4,217,252 net of all applicable taxes and charges ($4,291,476 net of Harmonized Sales Tax recoveries).

Funding is available in the 2025 Parks and Recreation Division Operating Budget. Should the City exercise the optional periods, then additional funding will be included in the 2026-2029 Operating Budget Submissions for Parks and Recreation Division. Funding details are summarized in Table 1 to follow.

Table 1 – Financial Impact Summary (Net of Harmonized Sales Tax Recoveries)

The above costs calculations for the option year periods reflect an estimated 3.5 per cent increase, as per the Consumer Price Index.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the information as presented in the Financial Impact Section.

The General Manager, Toronto Shelter and Support Services, and the Chief Procurement Officer recommend that:

1. City Council, in accordance with Municipal Code Chapter 195, Purchasing, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five-year commitment limit for each vendor under Article 7, Section 195-7.3(D) of the Purchasing By-law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code Chapter 71, Financial Control, Section 71-11.1., grant authority to enter into the necessary amending agreements on terms and conditions satisfactory to the General Manager, Toronto Shelter and Support Services, and in a form satisfactory to the City Solicitor to amend Non-Competitive Purchase Order 6052384 with OnX Enterprise Solutions Ltd for wiring, cabling and hardware for the provision of wireless internet services by increasing the value in the amount of $1,250,000 net of all applicable taxes and charges ($1,272,000 net of Harmonized Sales Tax recoveries), increasing the overall value of the purchase order from $248,400 net of all applicable taxes and charges ($252,772 net of Harmonized Sales Tax recoveries) to $1,498,400 net of all applicable taxes and charges ($1,524,772 net of Harmonized Sales Tax recoveries) and extending the term to April 18, 2028. Extending the term of this contract to April 18, 2028 will extend the contract beyond the allowable five year term.

The purpose of this report is to seek authority from City Council to amend Non-Competitive Purchase Order 6052384 with OnX Enterprise Solutions Ltd for wiring, cabling and hardware for the provision of wireless internet services by increasing the overall value in the amount of $1,250,000 net of all applicable taxes and charges ($1,272,000 net of Harmonized Sales Tax recoveries), increasing the overall value of the purchase order from $248,400 net of all applicable taxes and charges ($252,772 net of Harmonized Sales Tax recoveries) to $1,498,400 net of Harmonized Sales Tax ($1,524,772 net of Harmonized Sales Tax recoveries). Additionally, it is requested that the delivery date of the Purchase Order be extended by two (2) years from April 18, 2026 to April 18, 2028, beyond the allowable five-year term. This service must continue with OnX Enterprise Solutions Ltd and cannot be sourced competitively because the existing wireless internet network hardware and licensing is provided by OnX Enterprise Solutions Ltd.

This amendment is required to extend wireless internet services throughout the building at seven directly operated shelter locations and will ensure a wireless internet network is installed at all new directly operated shelter locations that open during the next three years.

The requested amendment increases the overall value of the Non-Competitive Purchase Order 6052384 with OnX Enterprise Solutions Ltd., by $1,250,000 net of all applicable taxes and charges ($1,272,000 net of Harmonized Sales Tax recoveries).  The amendment will increase the overall contract value from $248,400 net of all applicable taxes and charges ($252,772 net of Harmonized Sales Tax recoveries) to $1,498,400 net of all applicable taxes and charges ($1,524,772 net of Harmonized Sales Tax recoveries).

Funding is included in the 2025-2034 Capital Budget and Plan for Toronto Shelter and Support Services. See Table 1 for additional funding details.

Table 1: Financial Impact Summary, Net of Harmonized Sales Tax Recoveries

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the information as presented in the Financial Impact Section.

The General Manager, Toronto Water, and the Chief Procurement Officer recommends that:

1. The General Government Committee, in accordance with Section 195-8.4A of the Toronto Municipal Code Chapter 195 (Purchasing By-Law) grant authority to the General Manager, Toronto Water to award and enter into an agreement with Neptune Technology Group Canada Co., being the lowest compliant bidder meeting the specifications of Request for Quotation Doc4607851677, for the non-exclusive supply, and delivery of Water Meters, and related Appurtenances for City of Toronto's Toronto Water Division for the initial one (1) year term of the contract from the date of award, in the total amount of $4,127,603 net of all applicable taxes and charges ($4,200,249 net of Harmonized Sales Tax recoveries), and four (4) additional separate one (1) year periods, for a total possible contract value of $21,914,007 net of all applicable taxes and charges ($22,299,694 net of Harmonized Sales Tax recoveries), all in accordance with the terms, conditions, and specifications contained in the Request for Quotation and any applicable City policy.

The purpose of this report is to advise of the results of Request for Quotation Doc4607851677 for the non-exclusive supply and delivery of Water Meters, and related Appurtenances. Toronto Water is requesting authority to award and enter into an agreement with Neptune Technology Group Canada Co., the lowest compliant bid received for the solicitation.

The contract is for a one (1) year term with an option in favour of the City to extend the contract on the same terms and conditions for four (4) additional separate one (1) year periods. The initial one (1) year term of the contract from the date of award to April 30, 2026, all in accordance with the terms, conditions, and specifications contained in the Request of Quotation document and any applicable City Policy. in the amount of $4,127,603 net of all applicable taxes and charges ($4,200,249 net of Harmonized Sales Tax recoveries), and four (4) additional separate one (1) year period in the amount of $21,914,007 net of all applicable taxes and charges ($22,299,694 net of Harmonized Sales Tax recoveries).

The total potential contract award identified in this report, including all option years, is $21,914,007 net of all applicable taxes and charges. The total potential cost to the City including all option years, is $22,299,694 net of Harmonized Sales Tax recoveries.

Funding is available in the 2025 - 2034 Capital Budget and Plan for Toronto Water. Should the City exercise the optional periods, then additional funding will be included in the 2026-2030 Capital Budget Submissions for Toronto Water. Funding details are provided in Table 1.

Table 1: Financial Impact Summary (Net of Harmonized Sales Tax Recoveries)

The above reflects a three (3) percent per year increase in the Consumer Price Index adjustment applied annually to subsequent year cost after the initial one (1) year period.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial implications.

The Chief Engineer and Executive Director, Engineering and Construction Services, and the Chief Procurement Officer, recommend that:

1. The General Government Committee, in accordance with Section 195-8.4 of the Toronto Municipal Code Chapter 195 (Procurement By-Law), grant authority to the Chief Engineer and Executive Director, Engineering and Construction Services, to enter into an agreement with Stantec Consulting Ltd., being the highest scoring Supplier based on the evaluation criteria included in the Solicitation and meeting the requirements of Request for Proposal Doc4929553192, to provide Professional Consulting Services for the Bridge Program Management Assignment Number 3, in the amount of $20,427,325 including contingency and net of all applicable taxes and charges ($20,786,846 net of Harmonized Sales Tax recoveries), all in accordance with the terms and conditions as set out in the Request for Proposal and any other terms and conditions satisfactory to the Chief Engineer and Executive Director of Engineering and Construction Services and in a form satisfactory to the City Solicitor.

The purpose of this report is to advise of the results of the Request for Proposal Doc4929553192, Contract Number RFP-24ECS-BE-01PM, for Professional Consulting Services for the Bridge Program Management Assignment Number 3, and to request the authority to enter into an agreement with Stantec Consulting Ltd., in the amount of $20,427,325 including contingency and net of all applicable taxes and charges ($20,786,846 net of Harmonized Sales Tax recoveries).

This work is an essential part of the City's broader Bridge Rehabilitation Program, which ensures Toronto’s bridges and culverts are maintained in a state of good repair. These investments help prolong the life of vital infrastructure, enhance public safety, and reduce long-term capital costs.

The Bridge Rehabilitation Program supports the state-of-good-repair of City-owned bridges and culverts. This Assignment will provide full consulting services - including program management, design, and construction supervision - for the rehabilitation of 28 bridges between 2025 and 2028.

Stantec Consulting Ltd., was selected as the highest-scoring proponent based on technical and financial evaluations, demonstrating both strong qualifications and competitive pricing. The procurement followed a transparent two-envelope process with a rigorous technical threshold.

The total value of the contract award identified in this report is $20,427,325 net of all applicable taxes and charges. The total cost to the City is $20,786,846 net of Harmonized Sales Tax recoveries.

Funding is available within the 2025-2034 Capital Budget and Plan for Transportation Services, as summarized in Table 1 below (net of Harmonized Sales Tax recoveries).

Table 1 - Financial Impact Summary

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The City's Chief Information Security Officer, and the Chief Procurement Officer recommend that:

1. The General Government Committee, in accordance with Section 195-8.4 of Toronto Municipal Code Chapter 195 (Purchasing By-Law), grant authority to the Chief Information Security Officer, to enter into, and execute an agreement with the successful supplier, Deloitte LLP, being the top-ranked supplier meeting the requirements set out in the Negotiated Request for Proposal for the provision of a Managed Security Services Provider. The contract has an initial three year term commencing August 1, 2025, to July 31, 2028, with options for the City to extend the agreement for two additional one year periods for the amount of $38,757,513.89 net of all taxes and charges ($39,439,646.13 net of Harmonized Sales Tax recoveries), in accordance with terms and conditions as set out in the Negotiated Request for Proposal and in a form satisfactory to the City Solicitor.

The purpose of this report is to advise on the results of the Negotiated Request for Proposal Document Number 4530978523 for a Managed Security Services Provider for the City of Toronto's Office of the Chief Information Security Officer. This report is seeking approval from the General Government Committee to enter into an agreement with the recommended supplier, Deloitte LLP. This agreement will enable Deloitte LLP to continue delivering comprehensive cyber security operations and monitoring services for the City's network environment and digital assets, focusing on preventing, detecting, responding to, mitigating, and recovering from cyber threats and events.

The Managed Security Services Provider will provide the City with a 24x7x365 Security Operations Centre to ensure continuous protection and oversight of the City's existing cyber security systems. Additionally, the Managed Security Services Provider will deliver essential services such as forensics, threat intelligence, device management, and ongoing vulnerability assessments, which are all critical to strengthening the City's overall cyber security posture and response capabilities. The current contract for these services will expire at the end of July 2025, and a new contract must be in place by August 1, 2025, to ensure uninterrupted service delivery.

The total potential contract award amount, including all option years and a twenty per cent contingency, is $38,757,513.89 net of all applicable taxes and charges ($39,439,646.13 net of Harmonized Sales Tax recoveries). The anticipated cash flows from 2025 to 2030 are detailed in Table 1 below.

Funding in the amount of $3,184,565.68 is available in the 2025 Operating and Capital Budgets of the Office of the Chief Information Security Officer, and additional funding for the remainder of the initial term will be included in its 2026 - 2028 Operating and Capital Budget Submissions. Should the City exercise the two additional optional periods, additional funding will be included 2028 - 2030 Operating and Capital Budget Submissions for the Office of the Chief Information Security Officer.

The contract award value is higher than the original bid submission due to the continuous and planned expansion of cyber security services to City agencies and corporations. Since the Request for Proposal was closed, additional services have been identified and prioritized as necessary to support the onboarding of new entities and to address their unique cyber security requirements. These expanded services, which were not fully scoped at the time of this Negotiated Request for Proposal solicitation, have now been incorporated into the final contract award to ensure comprehensive coverage across all entities.

Furthermore, optional services proposed by the successful supplier, deemed valuable and aligned with the City's long-term cyber security strategy, have also been included in the final contract scope. These optional services offer enhanced protection and flexibility and contribute to the increased contract value.

The contingency is crucial for onboarding agencies and corporations into managed security services, enhancing their cyber posture and addressing unforeseen needs throughout the contract. As cyber threats evolve and technologies advance, additional solutions and enhanced services may be required to safeguard the City and its agencies' and corporations' critical systems and data. Given the gradual extension of cyber services to these entities, estimating the exact demand is challenging. This contingency ensures that the City can respond to emerging cyber security risks and maintain a robust cyber security posture across all entities as operational needs and the technology landscape evolve.

Table 1: Financial Impact Summary of Recommended Contract (Net of Harmonized Sales Tax Recoveries)

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the information as presented in the financial impact section.

The General Manager, Parks and Recreation, and the Chief Procurement Officer, recommend that:

1. City Council authorize the General Manager, Parks and Recreation to sign on behalf of the City of Toronto a licence agreement and any ancillary agreements and documents, and to amend the agreements as required with Carla Construction and Maintenance Ltd., to operate and maintain a shuttle service in High Park for five years starting on approximately December 1, 2025, with two optional renewal terms of up to five years each, exercisable at the General Manager’s sole discretion, substantially on the terms and conditions set out in Attachment 1 of this report, and on such other terms and conditions satisfactory to the General Manager, Parks and Recreation and in a form satisfactory to the City Solicitor.

2. City Council authorize the General Manager, Parks and Recreation, to sign additional licence agreements with Carla Construction and Maintenance Ltd., to provide a similar shuttle service at any additional parks where the General Manager, Parks and Recreation in consultation with the local City Councillor, determines the service is needed, and the Carla Construction and Maintenance Ltd., is willing and able to provide the service, on similar terms and conditions as the High Park licence agreement except for service schedule and passenger fare pricing, which must be mutually agreed upon, provided that the High Park licence agreement remains in good standing.

This report seeks authority for the City to enter into a licence agreement with Carla Construction and Maintenance Ltd., for operation and maintenance of a passenger transportation shuttle service within High Park, with potential for additional agreements as required and as deemed feasible at other City parks in the future. The initial agreement is for a term of five years, with two options to extend up to five years each, in favour of the City, provided the licensee is not in default of the agreement.

The licensee was selected through a Request for Proposal process issued on November 4, 2024 for April 2026 operation. The Request for Proposal supports the goals of the High Park Movement Strategy and improves accessibility to key destinations within High Park with a consistent and predictable service. The solution is environmentally friendly, will modernize customer service, provides a daily shuttle service from April to October 31 annually, and includes a winter service pilot program to expand service availability to year-round operation.

Under the agreement, the Licensee will pay the City 15 per cent of gross revenue (before Harmonized Sales Tax) earned by the Licensee and will operate services at no additional cost to the City. This percentage fee format is used in lieu of the previous flat licence fee of approximately $10,000 annually to achieve improved deliverables, incentivize performance, and to encourage passenger fares to remain affordable and similar to other people-moving services in City parks, while ensuring that the City shares in the shuttle’s success if the program is profitable.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the information as presented in the Financial Impact Section.

The Controller and Chief Accountant, and Chief Procurement Officer recommend that:

1. City Council, in accordance with Section 195-8.5 of Toronto Municipal Code Chapter 195 (Purchasing By-Law), grants authority to the Controller and Chief Accountant to award and enter into an agreement with the Royal Bank of Canada, being the highest scoring supplier meeting the City’s requirements of Negotiated Request for Proposal Doc4769714345, to provide banking services to the City of Toronto, for an initial five-year term of the contract covering the period July 1, 2025 to June 30, 2030 in the amount of $10,882,907.87 (net of all applicable taxes and charges) and  $11,074,447.04 (net of Harmonized Sales Tax recoveries).

2. Authority be delegated to the Chief Financial Officer and Treasurer to exercise the options to renew for two (2) additional five (5) year terms, subject to the funds being available through budget approval and services performed to the satisfaction of the Chief Financial Officer and Treasurer, in the amount of $10,882,907.87 (net of all applicable taxes and charges) and  $11,074,447.04 (net of Harmonized Sales Tax recoveries) for each five (5) year extension term. If all options to renew are exercised the total value for three (3) terms is $32,648,723.61 (net of Harmonized Sales Tax recoveries) and $33,223,341.14 (net of Harmonized Sales Tax recoveries).

The purpose of this report is to advise on the results of Negotiated Request for Proposal Doc4769714345 for the supply of general banking services, and to request authority to enter into an agreement with the Royal Bank of Canada, the highest scoring supplier meeting the City’s requirements included in the scope of work.

The contract has an initial five (5) year term commencing July 1, 2025, to June 30, 2030, with options for the City to extend the agreement for two (2) additional five (5) year periods. The initial five (5) year contract is valued at $10,882,907.87 (net of all applicable taxes and charges) and $11,074,447.04 (net of Harmonized Sales Tax recoveries), and the total potential contract value, if all options are exercised, is $32,648,723.60 (net of all applicable taxes and charges) and $33,223,341.14 (net of Harmonized Sales Tax recoveries).

The total potential 15-year contract award to Royal Bank of Canada (initial five-year term 2025-2030, and two option five-year terms 2030-2035 and 2035-2040) is $32,648,723.60 (net of all applicable taxes and charges) and $33,223,341.14 (net of Harmonized Sales Tax recoveries).

Funding for the initial 6-month period from July 1, 2025, to December 31, 2025, of $1,107,444.70 (net of Harmonized Sales Tax recoveries) has been included in the 2025 Operating Budgets of the participating Divisions. Annual funding for this award has been approved within the budgets of various Divisions. Additional funding details are provided in Appendix A Table 1 and Table 2.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial implications as identified in the Financial Impact section.

The General Manager, Parks and Recreation, and the Chief Procurement Officer recommend that:

1. City Council, in accordance with Municipal Code Chapter 195- Purchasing, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five-year commitment, under Article 7, Section 195-7.3 (D) of the Purchasing By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code, Chapter 71- Financial Control, Section 71-11A grant authority to the General Manager, Parks and Recreation to negotiate and enter into a non-competitive agreement with Zamboni Company Limited for the supply of proprietary Original Equipment Manufacturer parts and services to Zamboni Ice Resurface Machines, Ice Conditioner Boxes and Zamboni Ice Edgers, for a period of five (5) years from November 1, 2025 to October 31, 2030 in the amount of $1,423,534 net of taxes and ($1,448,588 net of Harmonized Sales Tax recoveries), on terms and conditions satisfactory to the General Manager, Parks and Recreation and in a form satisfactory to the City Solicitor.

The purpose of this report is to request City Council authority to enter into a non-competitive contract with Zamboni Company Limited, being the only authorized dealer for the supply of proprietary Original Equipment Manufacturer parts and services to Zamboni Ice Resurface Machines, Ice Conditioner Boxes and Zamboni Ice. The contract will be for a period of five years, commencing on November 1, 2025 to October 31, 2030 in the total amount of $1,423,534 net of Harmonized Sales Tax ($1,448,588 net of Harmonized Sales Tax recoveries).

Ice resurface machines are acquired through Fleet Services and are sourced through a competitive solicitation process, however a non-competitive procurement is required leveraging the exception code 02 - exclusive rights, as original equipment manufacturer parts are available exclusively from Zamboni Company Ltd. Parks and Recreation maintains the equipment and must use Original Equipment Manufacturer parts to ensure manufacturer's warranty for the resurfacers remains valid. This contract will ensure the continued operation of all arenas and outdoor artificial ice rinks operated by the City of Toronto.

City Council approval is required in accordance with Municipal Code Chapter 195- Purchasing, where the current request exceeds the Chief Purchasing Officer's authority of the cumulative five year commitment for each supplier, under Article 7, Section 195-7.3 (D) of the Purchasing By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code, Chapter 71- Financial Control, Section 71-11A.

The total potential contract value identified in this report is $1,423,534, net of Harmonized Sales Tax. The total estimated cost to the City is $1,448,588, net of Harmonized Sales Tax recoveries.

Funding in the amount of $45,474 net of Harmonized Sales Tax recoveries is included in the 2025 Operating Budget for Parks and Recreation under cost centre grouping for Parks, Forestry and Recreation Equipment Maintenance (PR010-11.114) and various cost elements. The additional funding in the amounts detailed in the table below will be requested in the 2026 to 2030 Operating Budget Submissions for Parks and Recreation under the cost centre for Facility Operations and Parks and Recreation Equipment Maintenance, and various cost elements.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The Executive Director, Environment, Climate and Forestry, and the Chief Procurement Officer recommends that:  

1. City Council grant authority to the Executive Director, Environment, Climate and Forestry to approve the invoices provided pursuant to the Producer Service Agreement between the City of Toronto and Circular Materials Ontario, effective June 30, 2023 in the amounts indicated in the Confidential Attachment 1, as well as any future invoices under the Producer Services Agreement, to a total spend of $1,000,000.

2. City Council direct that Confidential Attachment 1 remain confidential in its entirety, as it contains financial information supplied in confidence to the City of Toronto, which, if disclosed, could reasonably be expected to prejudice significantly the competitive position or interfere significantly with the contractual or other negotiations of a person, group of persons, or organization.

The purpose of this report is to request City Council authority to enter into a non-competitive contract with Circular Materials Ontario, a Producer Responsibility Organization, for services provided to manage the City of Toronto's producer obligations as set out under Ontario Regulation 391/21: Blue Box, for 2025 fee payments with an option to renew the contract for an additional one-year term. The non-competitive contract will be for an initial one (1) year term with an option to renew for one (1) additional year. This non-competitive will ensure compliance with the Provincial Regulation for payment of fees.

A Producer Responsibility Organization is an organization registered with the Resource Productivity and Recovery Authority to provide collection, material recovery, and administration services to producers of designated wastes as an alternative to establishing a management system of their own. For producers of Blue Box materials, services provided by a Producer Responsibility Organizations enable them to meet their regulatory obligations to manage all the designated packaging, printed paper and packaging-like products that they supply into the Ontario marketplace.

The City of Toronto entered into a Producer Services Agreement with Circular Materials Ontario in 2023 to ensure its compliance with Provincial regulation. The decision to pursue a non-competitive procurement was due in part to the limited timeline for the Province's transition to Extended Producer Responsibility and the City's associated timeline constraints to execute on transition requirements. At the same time the City determined that it was advantageous to enter into an agreement with Circular Materials Ontario as they are the administrator of the Common Collection System for the Blue Box Program. Furthermore, Circular Materials’ dominant position in the Ontario marketplace, along with the existing contractual arrangement with the City as Circular Materials’ recycling service provider during the transition period from July 1, 2023 to December 31, 2025, made Circular Materials the preferred Producer Responsibility Organization for managing the City’s obligations.

City Council approval is required in accordance with Toronto Municipal Code Chapter 195 - Procurement, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five year commitment under Article 7, Section 195-7.3 (D) of the Procurement By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per Toronto Municipal Code Chapter 71, Financial Control, Section 71-11A.

Refer to confidential financial impact information provided in Confidential Attachment 1.

The 2025 Operating Budget for the Environment, Climate and Forestry Division includes sufficient funding for the City's producer obligations. Should the City choose to exercise its option to renew for an additional one-year period, the appropriate funding amount will be included in the 2026 annual Operating Budget submission for Environment, Climate and Forestry.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The General Manager, Parks and Recreation, and Chief Procurement Officer recommend that:

1. City Council, in accordance with Municipal Code Chapter 195- Purchasing, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five-year commitment for each supplier, under Article 7, Section 195-7.3 (D) of the Purchasing By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code, Chapter 71- Financial Control, Section 71-11A, grant authority to the General Manager, Parks and Recreation to negotiate and sign on behalf of the City a non-competitive agreement with G.C. Duke Equipment Limited for the supply, delivery, and warranty of proprietary Original Equipment Manufacturer parts and services for Ransomes Jacobsen and Cushman machines in the amount of $854,771 net of Harmonized Sales Tax ($869,815 net of Harmonized Sales Tax recoveries) for an initial period of one year, commencing on August 1, 2025 to July 31, 2026, with four separate one option years.

The purpose of this report is to request authority to enter into a non-competitive contract with G.C. Duke Equipment Limited (operating as "G.C. Duke"), being the only authorized dealer in Ontario for the supply of proprietary Original Equipment Manufacturer parts and service for Ransomes Jacobsen and Cushman machines, in the amount of $854,771 net of Harmonized Sales Tax ($869,815 net of Harmonized Sales Tax recoveries) for an initial period of one year, commencing on August 1, 2025 to July 31, 2026, with four separate one option years.

Mowers are acquired by Fleet Services and are sourced through a competitive solicitation process. Parks and Recreation's Small Engine Mechanics maintain the equipment and must use Original Equipment Manufacturer parts to ensure the manufacturer's warranty for the mowers remains valid. This contract will ensure the continued operation of all golf courses and parks operated and maintained by the City of Toronto.

The total potential amount of the proposed contract including all years identified in this report is $854,771 net of Harmonized Sales Tax. The total estimated cost to the City is $869,815 net of Harmonized Sales Tax recoveries.

Funding in the amount of $80,500 net of Harmonized Sales Tax recoveries, is included in the 2025 Staff-Prepared Operating Budget for Parks and Recreation under cost centre grouping for Parks and Recreation Equipment Maintenance (PR010-11.114) and various cost elements. The additional funding in the amounts detailed in the table below will be requested in the 2026 to 2030 Operating Budget submissions for Parks and Recreation under cost centre Facility Operations and Parks and Recreation Equipment Maintenance (PR010-11.114) and various cost elements.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The General Manager, Toronto Water, and the Chief Purchasing Officer recommend that:

1. City Council authorize the General Manager Toronto Water to negotiate and execute a Non-Competitive Procurement contract with Acklands-Grainger Inc., for the supply and delivery of various Industrial Supplies, Equipment and Services for various City of Toronto Divisions, in the amount of $3,053,675 net of all taxes and charges ($3,107,420 net of Harmonized Sales Tax recoveries), for the period of May 1, 2025 to April 30, 2026, subject to terms and conditions satisfactory to the General Manager Toronto Water and in a form acceptable to the City Solicitor.

The purpose of this report is to request City Council authority to enter into a non-competitive contract with Acklands-Grainger Inc., for the supply and delivery of various industrial supplies, equipment, and services to multiple City of Toronto Divisions such as Toronto Water, Solid Waste Management, Parks, Forestry and Recreation, Toronto Paramedic Services, Purchasing and Materials Management, Toronto Fire Services, Fleet Services, Corporate Real Estate Management and Toronto Emergency Management. The total contract value is $3,053,675, net of all taxes and charges ($3,107,420 net of Harmonized Sales Tax recoveries), for the period from May 1, 2025, to April 30, 2026. The terms and conditions will remain the same as those outlined in Request for Quotation Doc2056216916 (6302-19-0229).

The City currently has Corporate Contracts with Acklands-Grainger for these services, which expire on April 30, 2025 with a combined value of $12,248,846. Due to delays in preparing a new corporate competitive solicitation, a bridging contract is needed to ensure continuity of service without disruption. This extension will cover the supply and delivery of industrial supplies until April 30, 2026.

City Council approval is required in accordance with Municipal Code Chapter 195 - Purchasing, where the current request exceeds the Chief Procurement Officer's authority of the cumulative five-year commitment limit for each supplier under Article 7, Section 195-7.3D of the Purchasing By-Law or exceeds the threshold of $500,000 net of Harmonized Sales Tax allowed under staff authority as per the Toronto Municipal Code, Chapter 71-Financial Control, Section 71-11A.

The total contract amount identified in this report is $3,053,675 net all applicable taxes and charges. The cost to the City is $3,107,420 net of Harmonized Sales Tax recoveries.

Funding is available in the 2025 Approved Operating Budgets for Toronto Water, Toronto Paramedic Services, Toronto Fire Services, Fleet Services, Solid Waste Management, Parks, Forestry and Recreation, Corporate Real Estate Management and Purchasing and Materials Management Divisions. Additional funding will be included in the 2026 Operating Budget Submissions for Toronto Water, Toronto Paramedic Services, Toronto Fire Services, Fleet Services, Solid Waste Management, Parks, Forestry and Recreation, Corporate Real Estate Management and Purchasing and Materials Management Divisions. Additional funding is available in the 2025-2034 Approved Capital Budget and Plan for Solid Waste Management Services. Funding details are summarized in Table 1.

Table 1 - Financial Impact Summary (net of Harmonized Sales Tax Recoveries)

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The Executive Director, Corporate Real Estate Management recommends that:  

1. City Council, as approving authority under the Expropriations Act (the "Act"), approve the expropriation of the property interests set out in Appendix A (the "Property Requirements") and as identified on the reference plans attached as Appendix B.  

2. City Council authorize the City, as expropriating authority under the Act, to take all necessary steps to comply with the Act, including but not limited to the preparation and registration of  Expropriation Plans, and service of Notices of Expropriation, Notices of Election and Notices of Possession, as may be required.

3. City Council authorize severally each of the Executive Director, Corporate Real Estate Management, and the Director, Real Estate Services to prepare, execute and serve Offers of Compensation based on a report appraising the market value of the Property Requirements in accordance with the requirements of the Act.

4. City Council direct that Confidential Attachment 1 remain confidential until such time as all property transactions related to the Project have been completed and there has been a final determination of the compensation payable in connection with expropriation claims relative to the Project, and authorize the public release of Confidential Attachment 1 thereafter in consultation with the City Solicitor.

On July 24, 2024, City Council authorized the initiation of expropriation proceedings for temporary easement interests in part of the properties at the rear of Jolly Way and the rear east side of Jenkinson Way for the purpose of accommodating the construction of a dedicated bus roadway (the "Project"). The Project forms part of the Toronto Transit Commission's ("TTC") Scarborough Rapid Transit Bus Replacement and Busway program.

This report relates to the second stage of the expropriation process. During the first stage and in accordance with the Expropriations Act, Notices of Application for Approval to Expropriate were served on all applicable "registered owners," and published in the newspaper. Parties with affected interests in the land had 30 days to request an inquiry into whether the proposed taking is fair, sound, and reasonably necessary. No requests were received within the 30-day period, and City Council may now approve the expropriation by this Stage 2 report. If authorized, Expropriation Plans will be registered, and associated notices served. Statutory Offers of Compensation must be served prior to the City taking possession of the expropriated properties.

The property requirements are set out in Appendix A and shown on the draft reference plans attached as Appendix B.

Confidential Attachment 1 to this report identifies the initial estimated value of the Property to be expropriated.

Funding to acquire the Property Requirements is available in the TTC's Budget under Cost Account CTT147-01.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The Executive Director, Corporate Real Estate Management recommends that:  

1. City Council, as approving authority under the Expropriations Act (the "Act"), approve the expropriation of temporary and below-grade permanent easements in part of the property municipally known as 320-326 Bloor Street West as set out in Appendix A (the "Property Requirements") and as identified on the draft reference plan attached as Appendix B.

2. City Council authorize the City, as expropriating authority under the Act, to take all necessary steps to comply with the Act, including but not limited to the preparation and registration of an Expropriation Plan, and service of Notices of Expropriation, Notices of Election and Notices of Possession, as may be required.

3. City Council authorize severally each of the Executive Director, Corporate Real Estate Management and the Director, Real Estate Services to prepare, execute and serve Offers of Compensation based on a report appraising the market value of the Property Requirements in accordance with the requirements of the Act. 

4. City Council direct that Confidential Attachment 1 remain confidential until such time as all property transactions related to the Project have been completed and there has been a final determination of the compensation payable in connection with expropriation claims relative to the Project, and authorize the public release of Confidential Attachment 1 thereafter in consultation with the City Solicitor.

On May 22 and 23, 2024, City Council authorized the initiation of expropriation proceedings for permanent and temporary easement interests, in part of the property municipally known as 320 - 326 Bloor Street West, for the purposes of extending the platform at Spadina Station to accommodate two low floor light rail vehicles as part of the Toronto Transit Commission project relating to the Line 2 Capacity Enhancement Program (the "Project"). The Project forms a part of the Toronto Transit Commission 2024 - 2033 Capital Budget. 

This report relates to the second stage of the expropriation process. During the first stage and in accordance with the Expropriations Act, Notices of Application for Approval to Expropriate were served on all applicable "registered owners" and published in the newspaper. Parties with affected interests in the land had 30 days to request an inquiry into whether the proposed taking is fair, sound, and reasonably necessary. No requests were received within the 30-day period, and City Council may now approve the expropriation by this Stage 2 report. If authorized, an Expropriation Plan will be registered, and associated notices served. Statutory Offers of Compensation must be served prior to the City taking possession of the expropriated properties.

The property requirements are set out in Appendix A and shown on the draft reference plan attached as Appendix B.

Confidential Attachment 1 to this report identifies the initial estimated value of the Property Requirements to be expropriated.

Funding to acquire the Property Requirements is available in the 2024-2033 Capital Budget for the Toronto Transit Commission under account CTT157-01.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact information.

The Executive Director, Corporate Real Estate Management, recommends that:

1. City Council authorize the Executive Director, Corporate Real Estate Management to continue negotiations to acquire the property interests set out in Appendix A (the “Property Requirements”) and as illustrated in the sketches set out in Appendix B, and City Council authorize the initiation of the expropriation proceedings for the Property Requirements, for the purpose of completing the Mid-Town Storm Sewer Relief project, if the Executive Director, Corporate Real Estate Management, deems it necessary or appropriate to proceed in that manner.

2. City Council grant authority to serve and publish the Notices of Application for Approval to Expropriate Land for the Property Requirements, to forward to the Ontario Land Tribunal any requests for hearings that are received, to attend any hearing(s) to present the City's position, and to report the Ontario Land Tribunal's recommendations to City Council for its consideration.

This report seeks authority to initiate expropriation proceedings for temporary easements interests in parts of the properties municipally know as 239 Hillhurst Boulevard, 243 Hillhurst Boulevard and 595 St. Clements Avenue for the purpose of completing Engineering and Construction Services’ Mid-Town Storm Sewer Relief project.

This is Stage 1 of the expropriation process. Should City Council adopt the recommendations in this report, staff will serve and publish the Notice of Application for Approval to Expropriate Land on each registered owner. Owners, as defined in the Expropriations Act (the "Act"), will have 30 days to request a hearing into whether the City's proposed taking is fair, sound and reasonably necessary.

Staff may report back to City Council with a Stage 2 report, providing details on property values and other costs, and if a hearing is requested, the report of the Ontario Land Tribunal. The proposed expropriations would only be effected after adoption by City Council, as approving authority, of the Stage 2 report, by registration of an expropriation plan(s), which would then be followed by the service of notices as required by the Act.

Before the City can take possession of the expropriated properties, offers of compensation based on appraisal reports must be served on each registered owner.

The costs to serve and publish the required Notices of Application for Approval to Expropriate Land, together with any costs related to attendance at the hearing(s), if any, will be funded from the 2022-2031 Approved Capital Budget and Plan for Toronto Water under capital project account CWW421-15.

Before proceeding with the expropriation, staff will report to City Council through the General Government Committee for approval of the expropriation (the "Stage 2 Report"). The Stage 2 Report will identify the estimated funding requirement and the funding source for the market value of the Property Requirements, as well as any other anticipated costs including disturbance damages, legal and appraisal costs, land transfer tax costs, and all other associated costs stipulated under the Act.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial implications as identified in the Financial Impact section.

The Chief Financial Officer and Treasurer, and Deputy City Manager, Corporate Services recommend that:

1. City Council adopt the City's Payments Modernization Framework, comprising the following strategic policy objectives, aligned with the Digital Infrastructure Strategic Framework, to guide the City's approach to delivering flexible, accessible, and modern payment options:

a. Providing customers choice and convenience through multi-channel options.

b. Providing a consistent and modern payments experience with minimum standards that can be adapted based on Divisional needs.

c. Ensuring a transparent approach for establishing and managing transaction fees.

2. City Council direct the Chief Technology Officer, in consultation with the Executive Director, Customer Experience, and Executive Director, Finance Shared Services, to develop a Payments Modernization Strategy and implementation approach, and report back to the General Government Committee by the fourth quarter of 2025.

3. City Council direct that, the Chief Technology Officer, in consultation with the Executive Director, Customer Experience, and Executive Director, Finance Shared Services, and relevant divisions continue to ensure that City digital payment systems are in alignment with the Digital Infrastructure Strategic Framework to maintain flexibility, strong data privacy and security standards, and protection and ownership of City data.

Torontonians expect convenience and choice when making payments to the City of Toronto. While many customers find paying bills, fees, permits, and fines using digital payment methods easier and more convenient, some prefer making payments by cash or cheques, or through their own financial institutions. As technology and payment trends continue to evolve, the City is comprehensively assessing the different payment solutions offered and considering how to improve the customer experience to serve Toronto's diverse and multi-generational population.

The purpose of this report is firstly to summarize the research conducted and provide an overview of the City's payments landscape. This report also identifies the following policy objectives that form the proposed Payments Modernization Framework, that will guide the City's approach to developing, designing, and implementing its payment strategy:

1. Provide customers choice and convenience through multi-channel options;

2. Provide a consistent and modern payment experience with minimum standards that can be adapted to Divisional needs; and,

3. Ensure a transparent approach for establishing and managing transaction fees.

If adopted, the objectives will guide the evaluation of existing payment options offered by the City, and a strategy for future payment options and processes. Staff will report back to the General Government Committee by the fourth quarter of 2025 with a Payments Modernization Strategy, including a recommended implementation approach, and whether a procurement is needed to enable implementation.

Funding to develop the Payments Modernization Strategy and implementation approach is available within the 2025 Operating and Capital budgets of the Customer Experience Division and Technology Services Division.

Future costs related to implementation referred to in this report will be discussed in the report back to the General Government Committee in the fourth quarter of 2025 and included in future years' budget impacts of relevant divisions for consideration and approval.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact statement.

The Executive Director, Corporate Real Estate Management recommends that:

1. City Council direct that the confidential information contained in Confidential Attachment 1 remains confidential in its entirety, as it involves the security of property belonging to the City of Toronto.

This report provides an overview of current practices for replacing or obtaining a new City of Toronto employee security card, including actions taken to maintain the security and integrity of the access card photo issuance process, as directed by GG19.23 "City of Toronto Employee Security Cards".

There is no financial impact resulting from the adoption of the recommendations in this report.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial implications as identified in the Financial Impact section.

The Executive Director, Customer Experience recommends that:

1. The General Government Committee receive this report for information.

The Customer Experience Division is committed to the continuous improvement of the 311 online service experience, as well as the introduction of new features and capabilities, where feasible, that support efficient service delivery and enhance the customer experience. Improvements are informed by ongoing feedback from stakeholders, including the public and elected officials, as well as proactive and continuous reviews by City staff.

At its meeting in February 2025, a letter was submitted to the General Government Committee, outlining specific, targeted areas of functionality and usability of the City of Toronto's 311 service for review. While the City continues to advance broader continuous improvement efforts, the purpose of this report is to respond to the specific areas raised and outline steps that the City has taken or is taking to address these targeted areas, including:

1. Parks and Recreation Integration, which is underway. Parks operations is expected to be integrated by the end of the third quarter of 2025.

2. Enhancements to the 311 self-serve experience for reporting graffiti to the City, which were implemented in the first quarter of 2025.

3. Improvements to the public-facing knowledge base articles to better direct the public to appropriate agencies to report issues with externally managed utility boxes and utility poles, which were implemented in the first quarter of 2025.

4. Removal of the optional fax number field from the contact information section of Service Request forms, implemented in the first quarter of 2025.

5. Completed investigation of reported instances of users searching the 311 application for the status of Service Request Orders for "graffiti removal in progress", and instead being directed to contact 311. Staff have not been able to recreate this situation, but remain committed to addressing this issue should it arise again.

6. Feasibility assessment of introducing account functionality in the 311 app and portal, enabling users to log in, submit Service Requests, and view their request history more easily. The feasibility assessment will be completed by the end of the third quarter of 2025. 

There are no financial impacts from the adoption of the recommendations in this report.

The funding required to conduct the feasibility assessment of proposed 311 account enhancements will be accommodated within current operating and capital budgets.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the financial impact statement.

The Board of Management of the Toronto Zoo:  

1. Recommends that Toronto City Council, subject to completion of the applicable land transfer between the City of Toronto and Toronto and Region Conservation Authority, to authorize the Executive Director, Corporate Real Estate Management, on behalf of the City, to negotiate and execute the Lease among the City of Toronto, Board of Management of the Toronto Zoo and the Tenant consistent with the terms and conditions in Confidential Attachment 1 and Confidential Attachment 2 to the revised report (April 1, 2025) from the Chief Transformation Officer, Toronto Zoo, and in a form satisfactory to the City Solicitor.

2.  Recommends that City Council direct that Confidential Attachment 1 and Confidential Attachment 2 to the revised report (April 1, 2025) from the Chief Transformation Officer, Toronto Zoo remain confidential al this time as it pertains to a position, plan, procedure, criteria or instruction to be applied to any negotiations carried on or to be carried on by or on behalf of the Toronto Zoo and the City, and be made public at the discretion of the City Solicitor following the completion of all transactions contemplated in the revised report (April 1, 2025) from the Chief Transformation Officer, Toronto Zoo.

At its meeting on April 4, 2025, the Board of Management of Toronto Zoo considered Item ZB15.11 and made recommendations to the City Council.

This report seeks approval in principle from the Board of Management of the Toronto Zoo on the terms of a lease arrangement between the City of Toronto, Toronto Zoo and the Governing Council of the University of Toronto for the use of dedicated and shared lab and classroom spaces by University of Toronto Scarborough for the purposes of delivering post secondary education programs at the Toronto Zoo Community Conservation Centre.

The Executive Director, Corporate Real Estate Management recommends that:

1. City Council authorize the Executive Director, Corporate Real Estate Management to enter into a sublicense agreement (the "Sublicense Agreement") with the Malvern Family Resource Centre for the non-exclusive use of approximately 114,854 square feet (2.6 acres) of land within the Finch Hydro Corridor, as generally outlined in Appendix A, on terms and conditions set out in Appendix C to this report, and on such other or amended terms as may be acceptable to the Executive Director, Corporate Real Estate Management, in a form satisfactory to the City Solicitor.

2. City Council authorizes each of the Executive Director, Corporate Real Estate Management, and the Director, Real Estate Services, Corporate Real Estate Management individually to execute the Sublicense Agreement, and any related documents on behalf of the City.

3. City Council authorizes the Executive Director, Corporate Real Estate Management to administer and manage any historic sublicence agreements with Malvern Family Resource Centre, including assessing any outstanding arears, and related repayment plans and relief agreements.

4. City Council authorizes the Executive Director, Corporate Real Estate Management, their successors and designates, to administer and manage the Sublicense Agreement, including the provision of any consents, approvals, waivers, notices (including notice of termination) provided that the Executive Director, Corporate Real Estate Management may, at any time, refer consideration of such matters to City Council for direction and determination.

The purpose of this report is to seek Council authority to enter into a nominal sublicense agreement (the "Sublicense Agreement") with the sublicensee, the Malvern Family Resource Centre, to permit the non-exclusive use of approximately 2.6 acres of land located within the Finch Hydro Corridor, in the vicinity of Morningside Avenue and McNicoll Avenue (the “Sublicensed Area”), as more particularly outlined in Appendix A of this report. The Sublicense Agreement will be for a term of five years with one option to extend for a further term of five years and will allow the Malvern Family Resource Centre to expand and continue operating a community garden under the City’s Community Engagement and Entrepreneurial Development Gardens Pilot Program.

Since 2021, the Malvern Family Resource Centre has been using a portion of the Sublicensed Area to operate a community garden to serve the Malvern neighbourhood in Scarborough. The Malvern Family Resource Centre is advancing plans to expand the community gardens by an additional one acre, bringing the total Sublicensed Area to approximately 2.6 acres.

The City, as licensee, entered into a Master Licence of Land for Public Recreational Purposes dated October 26, 2010 with Ontario Infrastructure and Lands Corporation, as licensor, for the Finch Hydro Corridor lands (the "Master License Agreement"). The Malvern Family Resource Centre has received renewed approval from Hydro One Networks Inc., for continued use of the site, as well as for the proposed expansion of the garden.

The Sublicense Agreement will be provided for nominal consideration. There is no financial impact to the City. Malvern Family Resource Centre will be responsible for all costs associated with the occupation, use, construction, installation, operation, and maintenance of the garden (as per Appendix C), as well as insurance, utility connections, and compliance with all third-party requirements, as well as a proportionate share of applicable taxes or Payments In Lieu of Taxes.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the information as presented in the Financial Impact Section.

The General Government Committee will introduce confirming bill.