Item - 2025.EC25.3

The Executive Director, Social Development recommends that:

1. The Economic and Community Development Committee receive this report for information.

At its October 2025 meeting, Toronto City Council requested information about emergency response activity on the Toronto Transit Commission (TTC). Specifically, City Council requested data on: 

-  the total number of emergency calls related to TTC stations and vehicles, 

-  the proportion of calls that could have been addressed by the Toronto Community Crisis Service (TCCS),

- and the proportion of calls that required police or TTC Special Constables. 

This report responds to that request and outlines emergency response activity across the TTC system in 2025. It examines calls attended by the Toronto Police Service (TPS) and TTC Special Constables, with a focus on incidents aligned with the crisis service mandate. It also incorporates TTC safety and wellbeing data to present a more comprehensive picture of crisis response on the TTC. While available data do not fully capture potential demand for TCCS within the TTC, the crisis service on transit pilot, launched on November 15, 2025, is expected to generate greater insights that will guide the safe and effective deployment of community crisis teams in the transit environment.

There are no financial implications resulting from the adoption of the recommendation in this report.

The Chief Financial Officer and Treasurer has reviewed this report and agrees with the information as presented in the Financial Impact section.