A settlement counsellor will provide support in areas such as immigration, taxes, health, applications, housing, referrals to City services and social assistance. General information will be provided on English classes, childcare, clothing/food banks and more.

An Employment Co-ordinator will provide information about the Preparation for Integrated Employment Services (PREP) program offered by Lifemark Vocational Services that helps job seekers become ready for a referral to Employment Ontario. The program focuses on providing light or intensive support on a range of service needs including addiction support, self-employment, financial empowerment, well-being, and more.